top of page

Q&A - Inside Out CEO, Chris Martin

Q: Can you tell us a little about your background and how you came up with the idea for Inside Out Virtual Receptionist?

A: Sure! I have experience in both corporate management and customer service. Throughout my career, I have observed that many small business owners find it challenging to balance running their operations with the obligations of answering calls. I saw a need in the market for a virtual receptionist service that might offer cheap labor and assist these business owners in escaping the grind. I had the concept for Inside Out Virtual Receptionist at that time.

Q: What made you decide to focus on providing this service to small business owners specifically?

A: Since small company owners are the foundation of our economy, I wanted to support their success by offering a solution that can help them expand their enterprises. A virtual receptionist service can help small business owners, who frequently have limited resources, save on staff costs and free up time to concentrate on expanding their operations.

I am a small business owner myself, so I am familiar with the difficulties that arise when attempting to balance all the facets of running a company. In addition to offering labor at a reasonable price, I wanted to develop a service that would enable business owners to concentrate on expanding their operations and escaping the grind.

Q: Can you tell us more about your team of virtual receptionists?

A: Our virtual receptionist staff is well-versed in managing a variety of calls and has years of expertise in the field. They are committed to provide excellent customer service and making sure that all calls are promptly and professionally answered.

Q: How does Inside Out Virtual Receptionist help entrepreneurs save on labor costs?

A: By using our virtual receptionist service, business owners may avoid the expense of employing and training internal staff by outsourcing their call handling to our team of virtual receptionists. In addition, our service is less expensive than those provided by conventional receptionists.

Q: What makes Inside Out Virtual Receptionists different from other virtual receptionist companies?

A: At Inside Out Virtual Receptionist, we take great pleasure in offering excellent customer service and having a team of virtual receptionists who have through extensive training. We go above and beyond to make sure that our customers are entirely satisfied with our service because we recognize how important it is to respond to calls swiftly and professionally. We also offer incredibly competitive rates that small business owners may afford. Many of our larger corporate rivals can't compete with our pricing or level of customization. We give our consumers a boutique experience that a big business simply cannot.

Q: How does a virtual receptionist service benefit small business owners?

A: A virtual receptionist service has several advantages for small business owners. It guarantees that no calls go unanswered, it provides a professional and effective call handling service, and it frees them up to concentrate on operating their business while we handle the calls. Additionally, it can save personnel costs and provide business owners more time to concentrate on expanding their operations.

Q: How do you handle call overflow and after-hours calls?

A: All calls are immediately answered by our virtual receptionists, who are on duty around-the-clock even during periods of high call volume or after business hours. To make sure that no calls go unanswered, we also have a call overflow system in place.

Q: Can you customize the call handling script to fit my business’s needs?

A: Definitely. We collaborate closely with our clients to develop a tailored call handling script that meets their particular demands and specifications since we recognize that every business is different.

Q: How do you ensure the security and confidentiality of my business’s information?

A: We take the security and privacy of the information pertaining to our clients extremely seriously. We have stringent security measures in place to safeguard the information of our clients, and our virtual receptionists are required to sign a confidentiality agreement.

Q: Can I track the calls and the performance of my virtual receptionist?

A: Yes, we give our customers thorough call statistics and performance indicators so they can monitor calls and the effectiveness of their virtual receptionist.

Q: How can I get started with your virtual receptionist service?

A: It's simple to get started using our virtual receptionist service. Simply get in touch with us to arrange a meeting, and one of our professionals will help you set up your account and create a unique call handling script. With our risk-free trial period, you may also test out our service.

Check out our pricing and sign up for a FREE 7 Day Trial here:


bottom of page